Privacy Policy
Last updated: October 2026
Information We Collect
Hirveli is a gift discovery and recommendation platform. We do not sell products directly. When you browse our website, we may collect:
- Usage Data: Pages visited, features used, gift finder selections, and search queries to improve recommendations.
- Device Information: Browser type, operating system, and screen size for responsive design.
- Contact & Authentication Information: Phone numbers and email addresses voluntarily submitted for login, WhatsApp OTP verification, or customer support.
How We Use Your Information
- To securely authenticate users and merchants via WhatsApp OTP or SMS OTP
- To improve gift recommendations and search results
- To respond to inquiries submitted through our contact form
- To send transactional gift reminders and notifications (only if explicitly requested)
- To analyse aggregate usage patterns for website improvement
User & Seller Mobile Verification (WhatsApp OTP & SMS Policy)
Hirveli provides secure, passwordless authentication for buyers, account holders, and boutique sellers using One-Time Password (OTP) verification delivered via WhatsApp (powered by the official Meta WhatsApp Cloud API) and compliant telecom SMS gateways.
- WhatsApp OTP Delivery via Meta Cloud API: When you choose “Login with WhatsApp” or request an authentication code, we transmit a one-time numeric verification code to your submitted WhatsApp phone number through Meta’s official WhatsApp Business Platform (Cloud API).
- User Consent & Explicit Opt-In: You only receive WhatsApp messages from Hirveli when you explicitly initiate an authentication action (by entering your mobile number and clicking “Send WhatsApp OTP”) or opt in to transactional notifications. We strictly never send unsolicited promotional messages or telemarketing spam via WhatsApp.
- Cryptographic Security: OTP codes are temporary (valid for 5 minutes), single-use, and protected with cryptographic salting and SHA-256 hashing. Plaintext OTP codes are never permanently stored, logged, or shared.
- Zero Telemarketing & Spam Protection: Mobile phone numbers collected for authentication are strictly used for identity validation, session security, transaction alerts, and fraud prevention. We never sell, rent, lease, or share your phone number with third-party advertisers or data brokers.
- Account Deletion & Data Rights: You may request the deletion of your account and associated phone number at any time by contacting our data privacy officer at [email protected].
Third-Party Links & Affiliate Partnerships
Our platform includes links to external sellers such as Amazon, Flipkart, and independent stores. When you click these links, you leave Hirveli and are subject to the privacy policies of those external websites. We may earn affiliate commissions from qualifying purchases — see our Affiliate Disclosure for details.
Cookies
We use essential cookies to ensure the website functions correctly. We may also use analytics cookies to understand how visitors use the site. You can control cookie preferences through your browser settings.
Data Security
We implement industry-standard security measures (SSL/TLS encryption, cryptographic password/OTP hashing, and restricted access) to protect any personal information collected.
Your Rights
You may request access to, correction of, or deletion of your personal information by contacting us at [email protected].
Changes to This Policy
We may update this privacy policy from time to time. Changes will be posted on this page with an updated revision date.
Contact Us
For questions about this privacy policy, please contact us at [email protected] or visit our Contact page.